Effective Date:
September 2025
Introduction
welcome to cognitive wellness soulutions (@cogwellsoul)
we respect your privacy and are committed to protecting your personal data
across all our services, platforms, and community spaces
this policy explains how we collect, use, and safeguard your information
in line with our mission to empower your inner self
What We Collect
we may collect the following types of personal data:
Identity & Contact: Name, email address, phone number, account credentials
Wellness Interaction: Session notes, form responses, app usage insights
Transaction Data: Payment details and billing history
Technical Data: IP address, browser type, device info, and site analytics
How We Use Your Information
your data helps us deliver a seamless and personalised experience:
Provide access to services like the Wellness Portal, Hub app, and community
Manage your account, preferences, and service interactions
Improve offerings through anonymised usage insights
Communicate updates, resources, and relevant service info
Ensure compliance with legal and regulatory obligations
Legal Basis for Processing
we process your data under the following lawful bases:
Contractual necessity: To deliver requested services
Legitimate interests: For internal operations and service improvement
Consent: For optional communications and community participation
Data Retention
we retain personal data only as long as necessary:
Session-related data may be anonymised for research and development
You may request deletion or review of your data at any time
Security Measures
we use industry-standard protocols to protect your data:
SSL encryption across all platforms
Secure hosting and access controls
Regular audits to maintain data integrity
Third Parties
we may share data with trusted service providers who support our operations:
No data is sold or shared for marketing purposes
All third-party access is governed by confidentiality agreements
Your Rights
you have the right to:
Access, correct, or delete your personal data
Object to or restrict certain types of processing
Request data portability
Withdraw consent at any time (where applicable)
Contact Us
for questions or data requests, please contact:
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